There are so many ways in which your business will benefit from using Voice over IP. Here are just a few:
You’ll save money on the cost of renting lines and on your everyday calls. You can give up lines you don’t need, as everything will go over your broadband. All internal calls will be totally free and with most VoIP plans, local and national calls are included. Charges for international calls are much lower too. Business VoIP costs are much more predictable as well, so you’ll always know how much you are spending and how it will impact your cashflow.
SAVE ON MAINTENANCE
If you previously had a PBX phone system, you won’t need it anymore, so you’ll save on maintenance costs.
FIXED – MOBILE INTEGRATION
With hosted VoIP you can always be on one number, whether you are using your everyday handset or your mobile phone. If you have access to the Internet, you can route your calls across it and they will always come from the same number
BE ANYWHERE YOU WANT TO BE
You can have multiple locations with all calls routed back to one central point – and call out using any of these numbers as well. You can provide local call rates from a single point.
TAKE CONTROL OF YOUR TELEPHONY
You can get detailed call reports for whole groups and individual users, so you can see who has made calls, when and for how long.
SCALE UP OR DOWN
Adding new users is easy and cheap, so if you need to set up a temporary project sites or bring in additional staff for a special project or campaign you can do so – at very low cost. You can scale down again just as quickly. You’ll have no long-term commitments and you won’t have had to sign-up for any new line rentals.
ENABLE FLEXIBLE WORKING
With VoIP it is easy for you or your staff to work at home or remotely. You can always be available on the same number, wherever you are at the time. There is no need to have mobile numbers for everyone and they can always be available on their VoIP line.
MAKE BETTER USE OF YOUR BROADBAND
You’ll already have broadband, so why not make use of it for voice as well as data. You’ll be getting more return on your investment every month.
INTEGRATE WITH APPS
You can integrate VoIP with CRM and unified communication apps to improve your responsiveness and customer service.
MAKE USE OF ADVANCED TELEPHONY FEATURES
Hosted VoIP services offer a tremendous array of features, from voicemail and call forwarding to conferencing, call recording and auto-attendant, and much more besides. You can make use of these services to enhance your efficiency and service levels.
These are just the key ways that VoIP can benefit your business, there are many more. Switching to VoIP makes sense; it’s the way that all telephony services are going and as it is hosted, it is totally flexible and puts you in control. It portrays a modern business that is ready to embrace new technology to enhance efficiency and the working environment, and go on improving your customer services.
Posted in: Why VoIP